Ajah Desmond
Experienced Supervisor & Operations Professional
Aba, NG.About
Highly motivated and results-oriented professional with a proven track record in leadership, technical support, and social media management. Adept at optimizing operations, leading diverse teams, and enhancing customer satisfaction. Seeking a challenging Supervisor role to leverage comprehensive experience in driving efficiency, fostering team collaboration, and achieving organizational objectives.
Work
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Summary
Directed daily operations and managed a team in a dynamic lounge environment, ensuring exceptional customer service and operational efficiency.
Highlights
Led and mentored a team of 8+ staff members, fostering a collaborative and high-performance work environment.
Managed inventory, supply chain, and operational logistics to ensure seamless service delivery and minimize waste.
Resolved complex customer inquiries and issues, enhancing guest satisfaction and loyalty.
Implemented operational improvements that reduced wait times by 15% and increased customer throughput.
Ensured compliance with health, safety, and operational standards, maintaining a safe and welcoming environment.
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Summary
Developed and executed social media strategies to enhance brand visibility, engage target audiences, and generate leads for real estate listings.
Highlights
Managed multiple social media platforms, including content creation, scheduling, and community engagement.
Grew social media audience by 25% and increased post engagement by 30% through targeted campaigns and compelling content.
Analyzed social media metrics to refine strategies, resulting in a 10% increase in qualified lead generation.
Collaborated with sales and marketing teams to align social media efforts with business objectives and property promotions.
Stayed abreast of social media trends and algorithm changes to maintain competitive edge and maximize reach.
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Summary
Provided technical support and troubleshooting for internal systems and users, ensuring operational continuity and efficiency.
Highlights
Provided first-line technical support for hardware, software, and network issues, resolving an average of 20+ tickets daily.
Configured and maintained IT equipment, ensuring optimal performance and minimal downtime for critical business operations.
Assisted in the implementation of new software solutions and system upgrades, improving overall system reliability.
Documented technical procedures and solutions, contributing to a comprehensive knowledge base for the IT department.
Collaborated with cross-functional teams to resolve complex technical challenges and support organizational IT needs.
Languages
English
Fluent
Skills
Leadership & Management
Team Leadership, Operations Management, Staff Training & Development, Performance Management, Conflict Resolution.
Customer Service
Client Relations, Issue Resolution, Service Excellence, Customer Satisfaction.
Social Media Management
Content Creation, Digital Marketing, Audience Engagement, Analytics, SEO.
Technical Support
IT Support, Troubleshooting, System Maintenance, Hardware/Software Support, Network Basics.
Operational Efficiency
Process Improvement, Inventory Management, Logistics, Workflow Optimization.
Communication
Verbal Communication, Written Communication, Interpersonal Skills, Presentation Skills.